Human Performance in Aviation

Human performance is a critical factor in the safety and effectiveness of flight operations. Flight Dispatchers must understand how individual, organisational, and environmental factors can influence judgement, communication, situational awareness, workload management and operational decision-making.

The Human Performance in Aviation module provides structured training for Flight Dispatcher trainees, flight operations personnel, operations control centre staff and aviation professionals who need to understand and manage human performance factors in an operational environment.

The module has been developed in alignment with competency-based training and assessment principles and with the relevant knowledge, skills, and operational applications addressed in ICAO Doc 10106, Manual on Flight Operations Officers/Flight Dispatchers Competency-based Training and Assessment.